Monday, March 21, 2016

Customer Service & A Crop Top

I've worked in many aspects of customer service.  It's a thankless job, really. But if you care, the customer will sense and appreciate that.  The more I get bad customer service, the more I appreciate when a retailer goes out of their way to make me happy.  I recently had a slight meltdown over a crop top and was saved by a very calm and kind boutique owner with incredible customer service. 

Boutique of Molly, a boutique that I shop frequently for "of the moment" fashion pieces, tracked down the crop top for me after I had missed the delivery.  I panicked when the delivery driver didn't leave a note telling me which company I needed to request redelivery with.  Boutique of Molly (from overseas, mind you) was able to find my package and tell me exactly where to find it.  I fetched that highly anticipated pink shiny package and as always, Boutique of Molly didn't disappoint. 

Although, I could have been disappointed if I hadn't been contacted by Boutique of Molly after placing my order to inform me that the top I just ordered runs small.  They asked my US size and determined that one size larger than I ordered would probably fit better.  They happily adjusted my order.  I've never experienced a retailer that truly cares more about their customer's satisfaction more than Boutique of Molly.   

The said crop top is definitely going to be a wardrobe staple in my closet all Spring and Summer.  Just like Boutique of Molly said, a size up was perfect.  One thing about highly revealing clothes is that if you're showing lots of skin (especially your midriff), you don't want it to be tight, as well.  Crop tops are all about balance and this one has exactly that.   

When sporting a crop top, one of the most important things to keep in mind is that you will be baring your belly.  The best way to show off your new Spring abs is by pairing your crop top with bottoms that don't pinch, bunch or roll.  A high waisted pair of denim cut offs, a pair of black jeans with some stretch, a shirred maxi skirt are all perfect compliments to a crop top.  Don't forget something to layer over your top when you walk into a nice restaurant, the library, school, etc.  Basically anywhere that you don't want to reveal too much.  Dressing respectfully in certain establishments is essential.
A huge thank you to Boutique of Molly for understanding that customer service absolutely matters.  I have been a loyal customer of theirs for a few years and will stay that way.  Their pieces are well made, always fit perfectly (thanks to their attention to detail) and are always fashionably on point.  I highly suggest visiting their site HERE for all their incredible pieces at reasonable prices.  I also want to thank Heather Reed for modeling the crop top for me on a freezing cold day in Maine.  The girl never complained once as I dragged her to all the fun graffiti spots in 30 degrees.
Heather is wearing:
Duster Sweater: Urban Outfitters
Black Jeans: American Eagle
Sneakers: Nike
Sunglasses: Sunglass Hut

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